Block Hours

Block Hours provides your business with a simple and flexible approach to obtaining professional IT services that can be used on an as-needed basis. Through the purchase of block hours, your business will have full access to our support staff, who can deliver support services via phone, remote and on-site support.

ZettaServe offers block hours for occasions where you require ad-hoc general ICT infrastructure support. Block Hours are paid in advance IT support services which can be pre-purchased at discounted rates in blocks of 10, 20 or 40 hours.

Block Hours Services

We offer you the flexibility in purchasing blocks of time in which we can provide you with support in the following areas:

• Servers (Windows Server 200x, Exchange, SBS, ISA etc)
• Desktops (Windows 7, XP, Vista, Applications)
• Patching and Anti-Virus
• Application troubleshooting
• Networks (Switches, Routers and Modems)
• Installs, Moves, Adds and Changes for desktops and servers
• Hardware/Software procurement advice and co-ordination

All of our block hour agreements are accompanied by the following customised service components:

• A dedicated service desk for the customer to lodge requests for service to via email or telephone 24/7
• A guaranteed 2 hour response time by an infrastructure engineer 24/7
• Access to specialist engineers
• Monthly reporting of hours usage

Block hours are ideal for businesses that:

• Have no internal support staff
• Have limited support resources
• Require special needs for specialist skills sets
• Require improved business continuity
• Have a limited budget for IT spend
• Need IT strategy planning
• Need affordable solutions which meet business requirements
• Need reliable delivery of support services
• Are rapidly growing and  require scalable and upgradeable IT systems

Click Here for 10 Reasons Why Businesses Choose ZettaServe Block Hours

ZettaServe is here to help you
Downtime is simply not an option for businesses of any size. ZettaServe’s Block Hours service offerings will help keep your network and business running smoothly, with access to technical assistance when you need it.

We know that for you to focus on your business growth and success, you’ll want the comfort and assurance that your critical systems are well taken care of.

By entrusting your IT Systems to ZettaServe, we’ll provide you with proactive maintenance to avoid critical downtime, by identifying key areas requiring attention and providing recommendations for improvements on systems, processes and security.

If you have any questions or would like to know more about Block Hours, please contact our office or email us at sales@zettaserve.com.